CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Please call (225) 255-1895 or   email us at ilivefashionllc@gmail.com

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At iLive Fashion Boutique, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

FAQ

Shipping Policy
 

iLive Fashion ships Monday-Friday from 9-4. All orders are shipped via United States Postal Service. Order will be shipped 2 business days after payment has been processed. Thereafter shipping can take up to 3-5 business days to receive. (Excluding weekends or holidays)

We are not responsible for any lost, stolen, or incorrectly delivered shipments. Make sure you input the correct address before placing your order. 

If your order status states delivered, but you have not received your package. Please contact the United States Postal Service directly. iLive Fashion Does Not hold responsibility for packages that states DELIVERED

Your shipping cost is displayed at point of checkout.

 

You may email us at ilivefashionllc@gmail.com for a status update if you have waited the allotted time frame. 

 

Once orders are completed tracking information is sent via email address provided during checkout. 

 

 

 

What are your delivery options?
 

Standard Shipping 

International Shipping

 

What is your return    policy?
 

We accept returns within 14 days from when your order is placed. The return fee is $5.

We do not provide return labels and you are responsible for covering shipping cost to return.

Return Guidlines:

  1. All items must be new, unworn, and with the original tags attached

  2. "Sale Items/Clerance" are not refundable!

  3. International items are final sale.

How to Process a Return?

Simply email us in the box above with "Return Request" in the subject line. Please include your order number and reason for return within the email.

We will respond within 24 hours.

Once your return has been approved, a refund will be issued back to your original form of payment minus a $5 return fee.